Join my program and improve your strategy
Learn the Tools to Present Effective Results by Mastering Public Speaking and Customer Succes Skills
Learn the Tools to Present Effective Results by Mastering Public Speaking and Customer Success Skills
My services are tailored for organizations seeking to enhance customer satisfaction, streamline internal processes, and develop effective strategies to address today’s market challenges.
Here are some key areas where I add value:
1. Developing a Solid Playbook for a Crisis Managed by CX Teams: I train teams to assess critical situations, act as first responders, and ensure effective communication throughout the crisis. The deliverable is a solid framework for managing a crisis, engaging the right teams and methods, including a post-crisis analysis (postmortem) for continuous improvement.
2. Designing or Redesigning the Customer Journey with Your Products or Services
As your products or services evolve, so should your customer's journey. I assist in developing engagement frameworks, handoff points between teams, and documents that align customer-facing processes across departments to maximize satisfaction and retention.
3. Implementing Customer Training Programs
Successful interaction with your products or services hinges on effective training. I design programs that accelerate product adoption and usage, foster referable relationships, and empower your clients to achieve rapid time-to-value.
4. Building a Robust Customer Support Strategy
I go beyond basic support concepts to create a sustainable model that ensures service consistency, reduces friction, and boosts customer satisfaction scores (CSAT).
5. Public Speaking and Communication Workshops
I offer workshops and coaching on public speaking, covering techniques to captivate audiences, enhance presentation skills, and deliver impactful messages. My sessions are tailored to empower individuals and teams to communicate with confidence and clarity.
1. Developing a Solid Playbook for a Crisis Managed
by CX Teams:
I train teams to assess critical situations, act as first responders, and ensure effective communication throughout the crisis. The deliverable is a solid framework for managing a crisis, engaging the right teams and methods, including a post-crisis analysis (postmortem) for continuous improvement.
2. Designing or Redesigning the Customer Journey with Your Products or Services.
As your products or services evolve, so should your customer's journey. I assist in developing engagement frameworks, handoff points between teams, and documents that align customer-facing processes across departments to maximize satisfaction and retention.
3. Implementing Customer Training Programs.
Successful interaction with your products or services hinges on effective training. I design programs that accelerate product adoption and usage, foster referable relationships, and empower your clients to achieve rapid time-to-value.
4. Building a Robust Customer Support Strategy
I go beyond basic support concepts to create a sustainable model that ensures service consistency, reduces friction, and boosts customer satisfaction scores (CSAT).
5. Public Speaking and Communication Workshops.
I offer workshops and coaching on public speaking, covering techniques to captivate audiences, enhance presentation skills, and deliver impactful messages. My sessions are tailored to empower individuals and teams to communicate with confidence and clarity.
Event Decoration.
Samantha Chico
Owner of "The Perfect Gift Design"
Recruiter and Expert in hotel accounting.
Xiomara Pagan
"Recruiter and Expert in Hotel Accounting"
Dance Teacher
Yolanda Cazares
"Owner of Studio 46"
With over a decade of experience in the hospitality and technology sectors, I’ve had the privilege of working with some of the world’s most prestigious brands, including Four Seasons Hotels and Resorts and BirchStreet Systems. My career has involved collaborating with clients globally—from North America and Europe to Asia and Latin America—helping companies transform their operations and elevate their overall customer experience.
At Four Seasons, I managed key projects focused on operational efficiency and service excellence, working closely with multicultural teams to implement innovative solutions.
At BirchStreet Systems, I specialized in optimizing procurement, inventory, and payment processes, supporting organizations in their digital transformation journey, and enhancing technology adoption.
In addition to my consulting expertise, I am an experienced public speaker who has delivered keynote presentations, led workshops, and moderated panels at conferences worldwide. My passion for effective communication drives me to inspire audiences and empower others to enhance their public speaking skills.
My global experience allows me to bring a unique perspective to every project. I emphasize the development of sustainable strategies that increase customer satisfaction, improve retention, and drive long-term growth.
Why Work with Me?
My clients see measurable outcomes in loyalty, retention, and growth. By implementing tailored strategies and focused training, your team will be equipped to deliver a world-class customer experience.
